Lodge a Return Return Eligibility To be eligible for a refund, customers must notify us within 30 days of receiving their order. We do not accept returns for change of mind or incorrect purchases, unless the return is due to our error or the result of incorrect information provided by us. We do not accept returns on items that have been installed, used or attempted to be installed. Steps to Begin the Return Process Simply lodge an enquiry at help@luxbathroomware.com.au within 48 hours, including the reason for your return and your receipt and our friendly team will be there to guide you every step of the way. Preparing a Product for a Return All returns must be received by our distribution centre in brand new, unused condition and in original packaging with all parts and pieces. Please include your receipt for order identification. The Products must also be protected with sufficient packing materials to avoid damage in transit. Returned products showing signs of damage or wear and tear will not be eligible for a credit or refund. Returns Shipping Charge All return shipping costs are the sole responsibility of the sender.
