Join Our Trade Program

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Join our trade community and enjoy exclusive trade pricing, project support, and priority stock. Perfect for builders, architects, shopfitters, and trades looking to make sourcing bathroom products easier.

General Trade FAQs

Who qualifies for a trade account?

Our trade accounts are available to qualified industry professionals, including architects, interior designers, cabinet makers, builders, plumbers, tilers and carpenters. Other related trades are also welcome to apply.

How do I apply for a trade account?

Complete our online trade application form and provide your business details. Once your application has been reviewed, we’ll contact you to confirm your account.

Do you have a minimum trade spend?

No, there is no minimum spend. You can access your trade benefits whether you’re placing a small order or purchasing for a complete project.

Do you offer a dedicated account managers?

Yes. Our trade customers have access to a dedicated account manager who can assist with product selection, pricing and orders. Contact them at trade@luxbathroomware.com.au.

Do you offer credit terms, or is payment strictly required at the time of ordering?

Payment is required at the time of ordering. We currently do not offer credit terms for trade accounts.

How do I access my trade pricing?

Once your trade account has been approved, log in to your online account to view your trade pricing.

Can products be delivered directly to my project site?

Yes, delivery can be arranged to your business, client’s property or project site, subject to accessibility. Delivery fees may apply.

Can I collect my order?

Yes, collection may be available once your order is ready. You can collect your order at 83a Hillcrest Ave, Hurstville Grove NSW 2220.

How can I check product availability?

Contact our trade team for current stock availability and estimated lead times at trade@luxbathroomware.com.au

What is your returns policy for trade orders?

Returns are subject to our returns policy. Products generally need to be unused, uninstalled and in their original packaging.

What happens if an item arrives damaged?

Please inspect your order promptly and contact us if anything arrives damaged or incorrect. Provide your order details and photographs so our team can assist you.